Customer Satisfaction Survey

Establishment Name :

Name and Surname of Establishment Authority :

Phone :

E-Mail Address :

Website :

In which field below does your establishment work :
 Machine Industry
 Food Industry
 Electro technical Industry
 Chemical Industry
 Building Materials Industry
 Measurement Instruments Industry
 Vehicle Type Approval Services
 Service Adequacy Services
 Laboratory Adequacy Services (For Contractors)
 Vehicle Project Services

Which type of certificate / service do you have : What is your position at the establishment you are working for :
 Owner of the Establishment
 Chairman of Board of Directors
 General Director
 Manager
 Technical Personnel
 Administrative Personnel

What are your communication devices / ways to get information about IEP and Product Certification Services? (You can choose more than one)  Phone              Printed Media / Publication       The Internet       E-Mail       Face to Face     

How many days after your application did your certification process is completed? (Plese write it down as “Days”) :

Why did you prefer IEP for the certification process of your establishment? (You can choose more than one) :
 For its good and quick service
 Not able to find any other certification establishment
 Requested in biddings
 Requested from customers / consumers

Are you satisfied with the accessibility of the personnel about your processes? :
 Excellent
 Good
 Average
 Bad
 Very Bad

Are you satisfied with the accessibility of the information you need about your processes? :
 Excellent
 Good
 Average
 Bad
 Very Bad

Are you satisfied with the sufficiency of the information you are given by the unit rendering service to you? :
 Excellent
 Good
 Average
 Bad
 Very Bad

Are you satisfied with the variety and sufficiency of the information on our website? :
 Excellent
 Good
 Average
 Bad
 Very Bad

Are you satisfied with our personnel’s attitude and behavior? :
 Excellent
 Good
 Average
 Bad
 Very Bad

Are you satisfied with the time elapsed to solve your problems come out during your processes? :
 Excellent
 Good
 Average
 Bad
 Very Bad

Is the result of the certification service you make use of equal to domestic value of the certificate you use? :
 Very High
 High
 Average
 Low

Have you ever used your current IEP certificate for export? :
 Yes
 No

Is the result of the certification service you make use of equal to foreign value of the certificate you use? :
 Very High
 High
 Average
 Low

Thought you want to specify :

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